CLAIMS

It’s Easy to Report a Claim

When you’re suffering a loss, you don’t want to have to rummage around for that business card you were certain you placed next to the phone. Reporting an insurance claim is as easy as finding your computer – just call the Tailor Made Insurance number below.


Report an Insurance Claim

If you have a claim to report, call us at: 780-467-2122


After-Hours

If you have an emergency claim after our regular business hours (8:30 AM to 5:00 PM), please call our voice message system and we will get back to you as soon as possible.


Email your claim to our website.


What Information to Share

Please be sure to send us all relevant information about the incident in your claim. This will save time when you meet with our representative. The more precise and useful the information is, the more quickly your claim will be processed. Here is the information you will need to provide:


 Your name

 Address

 Name of the employee with whom you normally do business

 Circumstances under which the incident occurred

 Date and time of the incident

 List of damages

 Any other relevant information


Remember to Include

Your preferred means of communication for contact and follow-up (phone or email)


A telephone number where you can be reached during the day

 A telephone number where you can be reached in the evening

 The email address you want us to use when contacting you


To report an incident leading to a claim by email, contact us by email.


Do You Have An Emergency?

Need assistance? If you require urgent assistance regarding your insurance, please contact Tailor Made Insurance directly at 780-467-2122. Even after regular business hours, thanks to our voice message system, we will get back to you immediately. Our business hours are 8:30 AM to 5:00 PM, Monday through Friday.


Typical emergencies requiring immediate assistance include:


 Fire

 Water escape (such as a burst pipe)

 Explosions

 Sewer back-up


Note: If you have an emergency, insurance policies generally require you to take measures to protect your property from further loss.


Tracking Your Claim

If you have submitted an insurance claim, here are three ways to check its progress:


 Send us an email, remembering to give your insurance policy number and assigned claim number in your email.

 Call our office and ask to speak with your Account Manager.

 Contact the insurance company. We can refer you to the right person or we can contact the insurance company on your behalf.


Always have your insurance policy number and assigned claim number ready when you're checking your claim.


Claims Service Guarantee

Need to make an emergency claim? Facing an emergency situation? Call 1-866-464-2424, 24 hours a day, 7 days a week.


Are You an Intact Insurance Client?

With an Intact Personal Home or Auto Policy*, Intact Insurance guarantees that within 30 minutes of calling our emergency claim number, you will be put in touch with a claims representative who can confirm your coverage and provide emergency support and crisis advice.


Emergency Expenses

Our representatives can contact the necessary suppliers on your behalf to carry out emergency repairs. They also can authorize payments for certain emergency expenses such as accommodation, clothing, and transportation.


Guaranteed Payment

If Intact Insurance is unable to live up to this guarantee, they will write you a cheque for the amount of your annual premium up to a maximum of $1,000. This payment will not affect your coverage for the term of your policy.


If you'd like more information, contact Tailor Made Insurance or see the Intact Insurance website.


*The Client Service Guarantee applies only to personal home and auto and commercial insurance policies. The Guarantee is not applicable in the case of disasters or catastrophes such as hail storms, hurricanes, blackouts, forest fires, or any event beyond our control that would impact our ability to deliver our promised service level.

Contact Us

information

#112 85 Cranford Way

Sherwood Park, AB 

T8H OH9

PHONE: 780-467-2122

EMAIL: info@tailormadeins.com

HOURS

Monday - Friday 08:30 AM - 05:00 PM

If you have an emergency claim after regular business hours, please call our voice message system at 780-467-2122 or Aviva 1-866-692-8482 and we will get back to you immediately.

Accessibility

 Wheelchair Accessible

 Free Parking

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